Refund & Cancellation Policy

Love Teddy sells a single digital product: unlocking one gift so it can be shared, for a one-time payment of ₹199 — currently a launch price, reduced from our standard price of ₹299. Some gift styles are priced differently; the price shown to you at checkout is the price you pay. This policy explains delivery, cancellation and refunds for that purchase; any refund is of the amount you actually paid.

1. Delivery

Love Teddy is a fully digital service — there is no physical shipment. Building a gift is free. When you pay to unlock a gift, delivery happens immediately and automatically: as soon as Razorpay confirms your payment, the gift is marked unlocked and its private share link becomes active. You can start sharing it right away from your account.

2. Cancellation

Because delivery is instant, there is no order to cancel once a payment has succeeded and a gift has been unlocked. You can stop at any point before paying — building and previewing a gift is free and does not obligate you to pay.

3. Refunds

We want you to feel good about every gift you send. Refunds are handled as follows:

• Successful unlock, gift not yet shared or viewed: we generally do not offer a refund once a gift has been unlocked, since the digital product — the unlock itself — has already been delivered in full. If you unlocked a gift by mistake and have not shared or viewed the finished link, contact us within 24 hours at support@myloveteddy.com and we will review the request.
• Payment failed or was not confirmed, but money was deducted: this is a bank/payment-gateway timing issue, not a Love Teddy charge. Such amounts are typically auto-reversed by your bank or Razorpay within 5–7 business days. If it has not reversed after 7 business days, email us the transaction reference and we will help you follow it up.
• Duplicate charge for the same gift: if you were charged twice for unlocking the same gift due to a technical error, email us the transaction references for both charges and we will refund the duplicate within 5–7 business days of confirming it.
• Technical fault on our side: if you paid and the gift was not unlocked due to a bug or outage on Love Teddy's side, email us and we will either unlock the gift manually or refund the payment in full, whichever you prefer.

4. How to request a refund

Email support@myloveteddy.com with the email address used for the order, the gift name, and the Razorpay payment ID or transaction reference from your payment confirmation. We review every request individually and reply within 2 business days. Approved refunds are issued to the original payment method via Razorpay and typically reflect within 5–7 business days, depending on your bank.

5. Changes to this policy

We may revise this policy at any time as our business needs, operating costs, payment partners or applicable law require. The version published here when you paid is the one that governs that purchase — a later change applies to purchases made after it takes effect, not backwards. Material changes are reflected in the "Last updated" date above. See section 9 of our Terms for how changes to pricing, features and policies work across the Service.

6. Contact

For any billing question, email support@myloveteddy.com or call +91 7906728665.